How to Know When Rules will Wreck Creativity

“When your team is having fun, they’ll have greater access to the resources inside their heads to creatively solve problems.” — Misti Burmeister Fifteen years ago, I strolled into the pool area at my university, prepared to walk out with my lifeguard certification. Thinking I was tough and could muscle my way through it, I never bothered to practice. Ten minutes into Read More >

Do You Expect Too Little From Your Employees?

“When you tolerate mediocrity in yourself, you tolerate it in others.” — Misti Burmeister My neighbor, Jane, stopped by to get my advice on an employee issue. The problem is her new assistant Linda, who comes to work whenever she feels like it. “She’s excellent when she does shows up, but I never know when that’s going to be. She never calls or Read More >

When Blame Trumps Innovation

“Employees will always treat customers the way they are treated by management.”— Misti Burmeister On my flight to Cabos, Mexico, earlier this year, I changed planes in Houston, Texas. Unlike the first flight, which was at max capacity, this plane had several open seats closer to the front. Tempted as I was to switch, I nestled into my assigned seat – 30C. Just Read More >

Feedback – Podcast

Feedback is critical to personal advancement. In fact, according to a recent Forbes study of 51,000 leaders, those ranked in the bottom 10% in asking for feedback were rated in at the 15% in overall leadership effectiveness. Conversely, leaders ranked in the top 10% in asking for feedback were rated at the 86% in leadership effectiveness. Receiving feedback is not Read More >

How Dare You!: What to Do When People Push Your Buttons

“Seek first to understand, then to be understood.”~Stephen Covey No matter how evolved or self-actualized we are, no matter how wise or Zen we may be, everyone has certain triggers – issues or topics that we feel sensitive about and that can provoke reactions within us, even when we tell ourselves it’s not worth getting upset about. Before you write Read More >