How To Effectively Confront Underperforming Employees

I was recently talking with Antonio, a senior leader, about an employee who had put in a request for overtime while he was away on vacation. Confused by the request, he sought out the employee and asked, “Why do you need this overtime? Is the workload too much? Are our goals too aggressive?” “I just don’t feel like I’m making Read More >

Are You Saying “Sorry” More Often Than “You’re Welcome?”

“When we focus on money over mission, we risk losing both our customers and our talent.”— Misti Burmeister In my recent blog post, “Give Your Customers a Reason to Thank YOU,” I discussed how the little things we give or do for our customers translate into exceptional service, loyal customers, and bottom-line results. When we approach business with the spirit of giving, Read More >