Knock Some Sense Into This CEO

“If you want your employees to treat your customers a certain way, ask yourself: How am I treating my employees?” — Misti Burmeister While walking up a steep hill next to my old apartment building, I ran into a solid, orange beam – literally. I was moving...

How One Store Lost My Business

“Kindness really does matter – not only for retaining productive employees, but also for retaining customers.” — Misti Burmeister Recently, my friend Amy and I were shopping at a specialty-clothing store. As we browsed the merchandise, I couldn’t help but overhear an...