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Avoid Saying This When You Receive Complaints About Salary
Do you have a team member coming to you frustrated about their salary, or some other aspect of their work that you can’t do anything about? The frustration makes sense, but your hands are tied, at least for the immediate. What do you do? Let’s begin with what not to...
5 Keys To Handling Emotional Outbursts Pointed In Your Direction
Sometimes life puts us in undesirable situations that can challenge us to the core, leaving us on the verge of kicking someone in the shins. Or, at the very least, shredding them with verbal kung fu. No matter how emotionally advanced we may be, there are situations...
Before You Fire Them, Try This
We loved Olivia from the moment we met her. While she spoke very little English (still, way better than our Spanish), her work communicated for itself. It’s not an exaggeration when I say that it felt like they (Olivia and her cleaning crew) had hugged our home. In...