Keep It Simple…Make It Powerful

At Atlanta’s Hartsfield-Jackson Airport several months ago, I struck up a conversation with Ken, an impressive mid-level manager. After he shared his passion for this work, I asked, “So, do you like your company?” I cringed when he answered,...

Stop Apppreciating Me!

You can’t have too much of a good thing…or can you? In response to my recent post on the importance of making employees feel valued, one of my readers, Todd, asked, “Can you overdo appreciation?”  Until recently, I believed there was no...