When Blame Trumps Innovation

“Employees will always treat customers the way they are treated by management.”— Misti Burmeister On my flight to Cabos, Mexico, earlier this year, I changed planes in Houston, Texas. Unlike the first flight, which was at max capacity, this plane had...

Don’t Get Mad; Get Pushy

“Holding people to their promises, or even to their greatness, is far from easy work. But it’s worth the effort to do so!”— Misti Burmeister After buying a house in Baltimore, my partner and I decided that a splash of paint, a couple ceiling fans, and...