It is a line we use at my house when a product or service is unusually challenging. It could be that bottle or package that requires a hack saw and a blow torch to open, or it might be the service that has way too many steps to finally reach your desired outcome. Our...
Can you imagine being fired for initiative? Better yet, can you imagine firing an employee who consistently went above and beyond to serve your customer and reach your team goals? Of course not! Yet, this happens every day. And, it happened to Stacy. Not once, but 16...
“Rather than waste money trying to fool your customers, why not take exceptional care of the people who interact with your customers?” — Misti Burmeister Most leaders know that customer service is key to retaining a solid customer base. In fact, companies...
“When we focus on money over mission, we risk losing both our customers and our talent.”— Misti Burmeister In my recent blog post, “Give Your Customers a Reason to Thank YOU,” I discussed how the little things we give or do for our customers...