“Sorry, we can’t get your house cleaned this month… we’re too short staffed. We can’t find enough cleaners for our growing business,” Alexia said. The following week there was a cancellation, and Alexia sent two ladies to clean our home. Curious, I asked them, “Why...
Irritation washed over me yesterday afternoon as someone at my gym insisted that I wear a facemask. “Doesn’t she know that you don’t have to wear a mask if you’re exerting yourself?” I wanted to scream out, as if I even understand the current rules. “Besides…” I...
Twenty+ years ago, I walked into Phyllis Endicott’s office asking for help in dealing with a teacher whose process was not working for me. Phyllis was responsible for the Challenge Program, a specialized program for students who didn’t quite meet the academic...
Are you frustrated with having to repeat yourself constantly? Do your employees seem to be not listening to you? If so, try this practical technique for ensuring that what you’re saying is heard. This technique is also helpful for getting others to stop repeating...
It was 9am on August 18, 2021, when Lisa, the curator of TEDx LehighRiver, suggested that I might fill in for a speaker who had to back out last minute. The TEDx event was scheduled for September 13th, with rehearsals on the 12th. Aside from the fact that three weeks...