Complacency is costly. It gives the brain too much time to think about how the world (or their job) might be imploding. Keeping team members focused and progressing, seeing and experiencing momentum, is the key to keeping them engaged and productive. Use the...
Ever find yourself witnessing a glaring mistake by one of your team members, and thinking this could be costly? Perhaps you’ve heard about the importance of giving feedback in a timely manner. You know this behavior needs to be corrected, and quickly. But how? Just...
Using conflict as a catalyst for growth “Your silence is violence. If you’re not for me, you’re against me. If you don’t speak up, I won’t work with you anymore,” she said. It was six thirty in the morning when I read this. I received an email from a marketing expert...
Keeping employees focused and productive in the midst of mass uncertainty is tough, but it can be done. It requires a shift in thinking about how having difficult conversations can help to improve bottom line results. Many leaders think that better results come...
It is a line we use at my house when a product or service is unusually challenging. It could be that bottle or package that requires a hack saw and a blow torch to open, or it might be the service that has way too many steps to finally reach your desired outcome. Our...
