“Sorry, we can’t get your house cleaned this month… we’re too short staffed. We can’t find enough cleaners for our growing business,” Alexia said. The following week there was a cancellation, and Alexia sent two ladies to clean our home. Curious, I asked them, “Why...
When we’re new to a company or a team, and especially when we’re in a managerial role, rapport building is essential to success. Forming bonds with colleagues and team members makes collaboration more fun and results more rewarding. The time and effort required to...
Most of us have been taught to say and do things in a particular way. Fear of not fitting in, or worse, failing to please those we care about, often drives us away from doing and saying the things that make us come alive. Rather than risk the possibility of...
“We need to feel seen and affirmed—it creates a sense of security,” Gayle said, as I sat across from her trying to figure out how to help my brain to stop kicking off stress hormones. With the sudden passing of my beloved father-in-law, my wife, who has been a solid...
“Be nice,” Louisa said, defending her husband. “Nice? That was nice,” I shot back, joking, of course. Be nice,” she repeated, furrowing her brows, letting me know that she wasn’t messing around. “Wait, you’re being serious?” I asked. “Yes, you need to be nice.” ...
