Do you have a team member coming to you frustrated about their salary, or some other aspect of their work that you can’t do anything about? The frustration makes sense, but your hands are tied, at least for the immediate. What do you do? Let’s begin with what not to...
Sometimes life puts us in undesirable situations that can challenge us to the core, leaving us on the verge of kicking someone in the shins. Or, at the very least, shredding them with verbal kung fu. No matter how emotionally advanced we may be, there are situations...
We loved Olivia from the moment we met her. While she spoke very little English (still, way better than our Spanish), her work communicated for itself. It’s not an exaggeration when I say that it felt like they (Olivia and her cleaning crew) had hugged our home. In...
Are you struggling to find and keep good employees? What strategies are you using? Some people have already resigned… others are staying, but just doing enough to get by… resigned with a paycheck, if you will. Meanwhile, you’re left trying to figure out...
May 24 marks my 44th year of life. In reflection, I thought about the top 44 lessons I’ve gained from my journey so far. Here they are. Enjoy! No one does better by being made to feel worse, yourself included. Generous people have more. Life is painful when we’re...
