Blinded by the End-Product

“Success is not the end-product of a great business; it’s a by-product of that company’s inspiring vision and values.” — Misti Burmeister  This is why many leaders fail to create successful (and sustainable) company cultures. This is why managers fail to become...

Thank You, Mr. Zig Ziglar!

“Lack of direction, not lack of time, is the problem. We all have twenty-four hour days.” – Zig Ziglar  One of my greatest teachers, Zig Ziglar, passed away yesterday morning. He was 86.  Thank you, Mr. Ziglar, for teaching me that having...

The Only Purpose of `Leadership`…

The only purpose of leadership is to model the excellence and the values we want to see reflected in our employees. It’s not about being a manager – someone who manages processes or the customer experience. It’s about leaving people feeling inspired....