Failing to Reach His Quota

After a recent workout, I stopped in to say “hello” to Rick, the sales manager at my gym. I found him agonizing over whether to fire one of his salesmen, Keith. I was stunned. Keith signed me up. He takes care of any customer’s complaint, whether...

The Hero Challenge

As I was leaving the gym a few weeks ago, I met a gentleman who I ended up sparking up a conversation with about my new book, Hidden Heroes.  When I told him the title, he said something that stung my heart: “There’s a severe lack of heroes in this...

Why Should Anyone Listen To You?

It’s not news to anyone that today’s job market is a tough one, but this challenging business environment is also a great opportunity for motivated employees to shine while everyone else wastes time complaining. One of my readers recently asked: Will you...

Listen To My Ideas!

“Fifty percent of our employees will be eligible to retire in the next two years,” said Peter, the CEO of a major utilities company. “I want to be sure we’re doing what’s necessary to keep our young employees and motivate the older ones...