I remember sitting at my desk, staring at a social media post that had just gone live. It wasn’t just a little off; it completely missed the mark for my brand. Irritation surged through me as I started weaving stories about why this happened. Every reason I created...
Giving an apology can be one of the toughest things we do as leaders, especially when our actions or words have caused someone else frustration or hurt. Yet, the ability to apologize effectively is also one of the most powerful ways to build trust, repair...
Fear has a way of showing up when you least expect it — like standing on the edge of a five-mile swim in five-foot swells. The water churned beneath me, cold and uninviting. I had only learned to swim a year before. Standing there in my wetsuit, I remember thinking:...
What is hope, if not the possibility of a resentment? I’ve been thinking about this a lot lately—how hope can lift us, yes, but also how it can betray us when it’s pinned to outcomes we cannot control. When we place it outside ourselves. When it depends on someone...
One of the most profound lessons I’ve learned as a leader is that tension often arises not from what people do, but from what we expect them to do. This gap between expectations and reality can create frustration, miscommunication, and missed opportunities—not...
