They Laughed When I Tried To Swim

Has anyone ever laughed at you when you’ve tried something new? When I got her text message at 930am, I laughed, as I remembered feeling as though I might drown just fifteen years before. Wanting to be the cool kid at nineteen, I went to get my lifeguard...

When Blame Trumps Innovation

“Employees will always treat customers the way they are treated by management.”— Misti Burmeister On my flight to Cabos, Mexico, earlier this year, I changed planes in Houston, Texas. Unlike the first flight, which was at max capacity, this plane had...