Have you ever wondered why, despite your exceptional service, customers keep going to the competition? What gives? And more importantly, how do you get them to stay and refer others? Whether we’re talking about keeping talented employees or valuable clients, the...
“Are you willing to ask the hard questions that might just help your boss, your team, or your colleagues achieve higher levels of greatness?”— Misti Burmeister Whether we’re talking about ex lovers or former employers, we all like to think we’ll be missed...
How do you develop trust on your team? How do you even know you have picked the right team members? How do you align your people with your vision? Are values even important? In this interview with Wayne Coffey, CEO and Founder of Coffey & Company, he shares his...
“Without a strong and compelling vision, it’s easy to get caught up in a “this is mine” mentality that blocks them from sharing resources and collaborating.”— Misti Burmeister Most leaders know that disengagement is brutal on the bottom line. In fact,...
“Rather than waste time managing morale, consider managing your own energy. Then watch as your team feeds off it.”— Misti Burmeister Change is an inevitable part of any growing business. But it also makes people nervous about how the outcomes will affect...
Employees crave community and the vast majority of companies lack it. It used to be that simply having a job was enough to keep people happy and engaged in their work. They found community elsewhere. Now, employees – across generations – are demanding purpose in their...
