“When you tolerate mediocrity in yourself, you tolerate it in others.” — Misti Burmeister My neighbor, Jane, stopped by to get my advice on an employee issue. The problem is her new assistant Linda, who comes to work whenever she feels like it. “She’s...
“Employees will always treat customers the way they are treated by management.”— Misti Burmeister On my flight to Cabos, Mexico, earlier this year, I changed planes in Houston, Texas. Unlike the first flight, which was at max capacity, this plane had...
Feedback is critical to personal advancement. In fact, according to a recent Forbes study of 51,000 leaders, those ranked in the bottom 10% in asking for feedback were rated in at the 15% in overall leadership effectiveness. Conversely, leaders ranked in the top 10%...
“Seek first to understand, then to be understood.”~Stephen Covey No matter how evolved or self-actualized we are, no matter how wise or Zen we may be, everyone has certain triggers – issues or topics that we feel sensitive about and that can provoke reactions within...
Do you perform better when you know others are watching? Research shows the simple answer is “yes.” But how do you make this work to your advantage as a leader? A few days ago, while observing a Crossfit class at Arenal, I witnessed a great example of the motivational...
Positive workplace energy is contagious. All it takes is one person – no matter how high-level – to take the lead. And soon others start following in her enthusiastic wake. A close friend of mine, Dora, is an executive in the entertainment industry. Her office has its...
