by Misti Burmeister | Jul 9, 2014 | Leadership |
“Employees will always treat customers the way they are treated by management.”— Misti Burmeister On my flight to Cabos, Mexico, earlier this year, I changed planes in Houston, Texas. Unlike the first flight, which was at max capacity, this plane had...
by Misti Burmeister | Jul 7, 2014 | Leadership, Provoke your Performance |
Feedback is critical to personal advancement. In fact, according to a recent Forbes study of 51,000 leaders, those ranked in the bottom 10% in asking for feedback were rated in at the 15% in overall leadership effectiveness. Conversely, leaders ranked in the top 10%...
by Misti Burmeister | Jul 2, 2014 | Leadership |
“Seek first to understand, then to be understood.”~Stephen Covey No matter how evolved or self-actualized we are, no matter how wise or Zen we may be, everyone has certain triggers – issues or topics that we feel sensitive about and that can provoke reactions within...
by Misti Burmeister | Jun 26, 2014 | Leadership |
Do you perform better when you know others are watching? Research shows the simple answer is “yes.” But how do you make this work to your advantage as a leader? A few days ago, while observing a Crossfit class at Arenal, I witnessed a great example of the motivational...
by Misti Burmeister | Jun 26, 2014 | Leadership |
Positive workplace energy is contagious. All it takes is one person – no matter how high-level – to take the lead. And soon others start following in her enthusiastic wake. A close friend of mine, Dora, is an executive in the entertainment industry. Her office has its...
by Misti Burmeister | Jun 26, 2014 | Leadership |
Have you ever wondered why, despite your exceptional service, customers keep going to the competition? What gives? And more importantly, how do you get them to stay and refer others? Whether we’re talking about keeping talented employees or valuable clients, the...
