“Would you consider giving the very thing most of us want more of – a few kind words and recognition for our successes?” – Misti Burmeister
A little praise can go a long way towards motivating employees. In fact, according to a recent Forbes article, companies that effectively appreciate employees and make them feel valued, receive “a return on equity & assets more than triple that experienced by firms that don’t.”
Talk about making the case for kindness!
Some companies (and some leaders) understand the value of praise better than others.
Over a recent dinner at P.F. Chang’s in Tysons Corner, Virginia, I listened closely as Jim Young, a sales manager for Google, told me how his company acknowledges team members for a job well done.
“If someone goes above and beyond to take care of a customer, we have a system for immediately rewarding that person,” Jim explained. “For example, if someone drives several hours and stays longer to ensure the job gets done, I submit a form that specifically articulates what the person did and why I think it’s worthy of a cash reward. Within 24 hours, an executive has accepted my request to reward the staff member, and a check is cut immediately.”
“Wow!” I said. “How many of these small checks have you cashed?”
His response was so wise and inspiring that it has stayed with me for months now.
“I’ve received my fair share,” he said, “But I’ve given far more than I’ve received.”
What if we all took Jim’s approach to feedback? What if, instead of asking, “Don’t they see how hard I work?” we asked, “Who is really doing a great job, and how can I acknowledge them for their efforts?”
What if the old adage that “you get what you give” is true? Would you consider giving the very thing most of us want more of – a few kind words and recognition for our successes?
Maybe instead of saying, “I want them to work harder,” we’d say, “I’m going to work harder at provoking their greatness.”
Imagine how much different the business world would be if every leader, and every employee, started thinking that way.
Join the Conversation: Are you good at giving praise? Who needs your words of encouragement today?
Keeping it simple,
Misti Burmeister, best-selling author of From Boomers to Bloggers: Success Strategies Across Generations, Hidden Heroes and Power Suck.